SAP annual maintenance is a critical component of ensuring the long-term health, compliance, and optimal performance of an SAP landscape. For us managing SAP environments, process and implementation standards are essential for providing effective and SLA driven support services.
Core Features of our SAP Support Contracts
Our SAP maintenance contracts provide essential foundational features:
- Software Updates and Upgrades: Access to the latest bug fixes, patches, and legal/regulatory updates (e.g., tax code changes). This ensures the SAP system remains compliant and secure.
- Access to the SAP Support Portal: Clients gain entry to the unified SAP ONE Support Launchpad, which serves as the central hub for all support activities.
- Incident Reporting and Management: The ability to submit support tickets (incidents) to SAP engineers via the Launchpad, categorized by priority levels (from Low to Very High/Critical).
- Knowledge Base Access: Entry to SAP Notes, KBA (Knowledge Base Articles), documentation, and community forums for self-service troubleshooting and best practices.
- Basic Download Access: The authority to download software installations, patches, and data extraction tools through the SAP Software Download Center.
The value we deliver is often determined by leveraging the enhanced features available in the advanced Enterprise Support offering.
| Feature Category | Standard Support | Advanced Support |
|---|---|---|
| SLAs & Response | Basic priority-based SLAs | Enhanced, outcome-based SLAs (e.g., guaranteed response times for critical incidents) |
| Proactive Monitoring | Basic health checks (manual) | Automated, continuous system monitoring & analysis (e.g., SAP EarlyWatch Alert) |
| Value-Added Tools | Limited access | Full access to optimization tools (e.g., Business Process Analytics) |
| Support Model | Reactive (break-fix) | Proactive & preventative |
| Continuous Improvement | Manual efforts | Built-in value realization reporting |
To help you, we can create a comparative table showing the ROI of Annual Maintenance tailored to your specific industry focus. Would you like to see that next?